We are committed to providing the best products with the ultimate goal of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We will always do our best to take care of customers. We apply refunds to the tender with which returned items were purchased. If you should have any questions about ordering or a question about any of our great products, please feel free to contact us with the information provided below.
For All General Customer Service Inquiries Contact:
For customer service, please call 866-596-0932 or email firstname.lastname@example.org Monday through Friday, 8:00am to 8:00pm Eastern Time.
Return Policy for orders placed online or by phone only:
30-Day Money Back Guarantee (Less S&H). We encourage you to return your package using a traceable means and whenever possible include the original packaging with shipping label. In order to receive a refund to your original method of payment, please include your order number, complete name, address, a daytime telephone number, and email address inside the return package when returning your item.
Please allow 10 days for us to receive and process your return. Once the return is processed, you’ll get an email that your refund is being processed back to the original form of payment. If you paid with a Gift Card, we will refund your purchase amount to a new electronic gift card for that amount. If you still have questions about your return, please email email@example.com
Please send all returns to:
400 Returns Rd
Wallingford, CT 06494
Please include your Order #, complete name, address, daytime telephone number and email address inside the return package when returning your item.
*Please allow 10 days from receipt of your return for credit to be processed.
ORDER AND DELIVERY STATUS
Can I have my order delivered to a PO Box?
FedEx does not deliver to PO Boxes. Please set your mailing address to be a physical address for delivery.
Where can I check my order status?
Once your order ships, you will receive an email with tracking information. Click your tracking number and you will be able to see your order status. You can also download Shop, where you can see your order status.
I ordered two (or more) different items, but I have only received one of them. Where are my other items?
If you’ve ordered multiple items, they may arrive separately from either our CT or NV warehouse. If an item has gone out of stock after you’ve ordered it, we will reach out to you and let you know. If you have any questions, feel free to email us at firstname.lastname@example.org or call 1-855-818-8300 Monday – Friday 8:00 a.m. to 8:00 p.m. Eastern time.
How long does it take for my item(s) to be shipped?
It typically takes our fulfillment center 24 – 48 hours to pick, pack and ship your order. If you ordered multiple items, they may to arrive separately from either of our warehouses in CT and NV.
We use various delivery carriers utilizing standard shipping (DHL, FedEx SmartPost and U.S. Postal Service). Tracking will be automatically sent to you via email once your order has been shipped. You can check the status of your shipment by clicking on the tracking link. Please allow 10 – 15 business days for delivery. Thank you for your patience.
Does MicroTouch ship their product internationally?
We currently do not ship internationally. For more information on where to purchase MicroTouch products internationally, please email us at email@example.com
You can shop MicroTouch Digital Gift Cards HERE. Our gift cards can be used online on www.microtouchgroom.com and never expire. Upon purchase, you will receive an email with a unique code that is redeemable at check out. The email will be sent to the purchaser's email inbox (which is the email entered at checkout), but you can forward the gift card email if you are gifting to others. Promotional discounts are not eligible on gift card purchases.
Applying a Digital Gift Card or Promotional Discount
Select and add all your MicroTouch products to your shopping cart. Click the cart icon in the top right corner and click on “CHECKOUT”. On the righthand side of the page, you will see a box where a “Gift card or discount” code can be applied. Enter your gift card or code into the field and click “APPLY”. Please note that gift card and discount codes must be added to your shopping cart prior to the completing checkout. Digital gift cards and discount codes can only be applied once and are only valid on microtouchgroom.com for orders shipping within the United States. microtouchgroom.com does not allow you to combine more than one discount code. Only one discount code per order is permitted.